1) Leadership Survey
Critical success factors are measured in order to provide each
candidate with a frame of reference for self-improvement. Candidates
receive feedback from their supervisor and co-workers. This offers
an unbiased appraisal of candidate strengths and areas for improvement.
In the standard survey, over 30 items in five major categories are
statistically analyzed, and participants receive confidential, anonymous
feedback in numeric, comment and comparative form. The five
categories in the standard survey are: Technical, Principles and
Values, Teamwork, Customer Orientation, and Leadership.
The in-basket is designed to test the candidates' adaptive thinking,
problem solving, administration, planning, organizing, delegating
and integrative skills while under pressure. Participants must deal
with emails, handwritten notes, telephone calls, reports and memos.
3) Individual Exercise
In a mirror of their own situations, participants play the
role of a supervisor who must deal with an employee issue. A number
of interpersonal skills and behaviors can be observed and measured;
among these are relationship building, conflict resolution, coaching,
counseling, listening, persuasion, problem solving and adaptability.
4) Team Decision Exercise
The candidates work together as a group to solve a realistic,
practical problem with considerable data and no one best choice.
They must come to a resolution and prepare and deliver an overview
presentation of their decision. Communication, team decision making,
influence, strategic thinking, confidence, flexibility, team leadership,
problem solving and analytical skills can be observed and measured.